Frequently Asked Questions

Culebra Divers - Culebra, Puerto Rico

Let us answer any questions about Culebra Divers, Scuba or snorkel tours, dive instruction, rentals and ways to get to our beautiful island!

Reservations Questions

How can I make a Reservation?

You can make Reservations by giving us a call at 787-742-0803 (it’s OK to leave a message), sending an email to [email protected], or by using the BOOK NOW button on our site. Your reservation must be secured with a credit card (Visa/Mastercard/Discover/AMEX). If you have not pre-paid via BOOK NOW or provided us with a credit card number, your spot is not guaranteed!

How far in advance should I make Reservations for my tour?

It is best to book as early as possible. In general, during the slower season (May – October), we recommend that you book your tour at least 2 weeks in advance. If you are planning on traveling to Culebra and booking a tour during the high season (December – March) you should start planning and making reservations as early as July of the same year. We often accommodate dive groups that book a year in advance so it is to your advantage to make reservations early. Walk-ins are always welcome but space can’t be guaranteed without a reservation and a credit card.

Do you accept Walk-ins?

We love it when people walk-in and ask about diving and snorkeling tours but often times our boats are already scheduled. We strongly encourage folks to send us an email to [email protected] (for fastest service) or give us a call at 787-742-0803 to discuss booking options prior to your arrival to ensure we can get you on the water without delay!

Are your prices competitive?

Absolutely! We review our pricing regularly against other operations in Puerto Rico to ensure we are offering our customers the best deal possible. If you find a lower price, you’re not looking at an equivalent service.

What is the Cancellation Policy?

Please click here to see our cancellation policy.

What forms of payment do you accept?

We accept payment using VISA, MASTERCARD, DISCOVER, AMEX, Apple & Google Pay, ATH Movíl, and cash (U.S. dollar).

When making a reservation, am I paying in advance?

Culebra Divers requires a major credit card number with expiration date to hold your spaces on our boat.  Except during peak season (December 20th – January 10th), no charges will be pulled in advance.  You must bring a form of payment (cash or credit) with you the day of your tour.  Folks choosing to book online through our BOOK NOW button will pay in advance via Stripe or PayPal.  Training will be paid upon arrival.  There are no refunds on training or partially used multi-day packages.

Is tipping common?

Yes, in the dive industry tipping is a very common practice and in most cases is a large part of your captain’s, divemaster’s, and/or instructor’s income. While it isn’t required, treat the people that guide you through your water excursions like you would any other individual in the service industry (restaurants, hair salons, etc.), and consider a tip for services well-rendered. Our staff can help you with guidelines if you would like and we accept Venmo so you can hang on to your cash!

Where can I check or write Reviews for Culebra Divers?

Yes, please check us out on TripAdvisor, Facebook, Google, or any other review site. We always welcome your input and feedback to help our business improve our level of customer service.

Do you allow riders on the boats?

Given the size of our boats (6 passengers max) riders will be welcomed the day of your tour at the Captain’s discretion and if space allows.  We have to factor in the type of tour that will be conducted, the predicted locations, and the weather/conditions so that all passengers have an enjoyable experience.  Rider spaces cannot be guaranteed in advance. The cost is $30 per person.

Have a larger family or group? Ask us about a private charter!

Do you have a minimum age requirement?

Yes, for scuba diving, divers must be of twelve (12) years of age or older to participate in a Discover Scuba Experience or a certification course. Our minimum age requirement for our guided snorkeling excursions is six (6) years old. For diving and snorkeling, any guest that is under age 18 must travel with their parents or legal guardian and have written consent from them.

Are there any medical conditions that would not allow me to scuba dive?

Yes, the training agency PADI has medical requirements in order to participate in scuba diving. You will be required to complete and sign a PADI Medical form in order to participate. In some cases you will need a physician’s signature on your form in order to participate. For this reason we highly recommend that you fill out the medical form and complete it well in advance of your trip in case you need a doctor’s approval.

At what time do the dive and snorkel excursions start and finish?

  • Our morning two-tank dive trip leaves the dock at 9:00 AM and returns to the dock approximately 1:00 PM.
  • Our afternoon, dive/snorkel trip leaves the dock at 2:00 PM and returns to the dock approximately 4:30 PM.

Can you look up my certification information? I lost/forgot my card.

As a certified diver you are responsible for showing proof of certification just as you would your drivers license.  We recommend you find this before visiting Culebra as internet connection here (as on any remote island) can be spotty.  Showing up for your tour and asking us last minute to look up your information can delay our boat departure and inconveniences other divers. If you choose to risk looking up your information the same morning as your tour and are unsuccessful, you have the option of being treated as an non-certified diver (if scheduling allows), as a snorkeler (if scheduling allows). You will be charged for the missed dive(s) if we cannot accommodate the alterations to the schedule, or if you opt to back out of the dive(s) completely per our cancellation policy.

If you have any further questions please contact us

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Telephone

Activity Questions

What kinds of sea life might I see underwater?

Take a look! Check out our recent dive photos here on Facebook or Instagram

Do I need to know how to swim in order to participate in snorkeling or diving?

Yes, Culebra Divers requires that all participants be able to swim comfortably, be able to float, and do some basic swim strokes without any assistance to participate on any of our excursions. We do not give swim lessons. If you have never snorkeled, we recommend you rent snorkel gear from us and try snorkeling off the beach prior to taking a boat tour for both your safety and enjoyment, and the safety of your guide. Previous snorkel experience will greatly help those interested in participating in a Discover Dive and is strongly recommended.

What languages are spoken at Culebra Divers?

Right now we are working to have all staff members fluent in Spanish and English, but we’re not there yet, so we do our best to communicate with all our visitors as best we can. Culebra Divers literally has customers from all over the world! To keep things consistent for our staff with regards to paperwork (some of which we’re required to keep for 7 years), all forms are in English.  For the safety of everyone involved on the boat tours, we need anyone participating in our boat tours to be able to understand safety briefings and emergency procedures in English. We sincerely apologize for any inconvenience.

What if I don’t have a dive buddy?

That’s no problem! Single divers are always welcome. Although some tours like the night dive do require a minimum number of participants, let us know what you’re interested in and we’ll do our best to make it happen!

What if I can’t complete my Open Water certification?

The scuba certification divers receive is earned through study and in-water training.  Most students master the required skills in the days we list on our training page without issue.  However, for students who find the requirements too challenging, Culebra Divers is pleased to offer additional instructor time within a 12-month period at no additional cost.  We will also provide paperwork so that you can continue your training at another location if that better suits your needs.  There are no refunds on training once it has begun so if you have any questions or concerns, please contact us before signing up.

What’s the recommended maximum depth for my certification level?

There are some slight variations across the scuba certification agencies but the list below is representative. For a PADI certified diver:

  • Junior Open Water Diver (10 – 11 years old, must dive with a parent/guardian or PADI Professional) = 12 meters / 40 feet
  • Junior Open Water Diver (12 – 14 years old, must dive with an adult certified diver) = 18 meters / 60 feet
  • Open Water Diver = 18 meters / 60 feet
  • Advanced Open Water Diver = 30 meters / 100 feet
  • Advanced Open Water Diver with Deep Diver Specialty = 40 meters / 130 feet

Culebra has plenty of dive sites to choose from for any level of diver. If you want to gain more confidence and/or dive deeper, ask us about Advanced training!

My certification is not PADI, can I still dive or train with Culebra Divers?

Absolutely! All of the internationally recognized scuba training agencies share equivalent certification levels. Any diver with the PADI equivalent of Scuba Diver (or Junior Scuba Diver) or above is welcome to join any of our certified diver boat tours. Any questions about your current certification just give us a call or drop us an email. As far as continuing education goes, any diver initially certified under SDI, SSI, NAUI (and many other agencies) may sign up for the next level PADI course. It’s just that simple!

Do you offer shore diving?

Shore diving is basically unheard of on Culebra. Although we do have several beautiful beaches where visitors enjoy snorkeling and other beach activities, the best reefs are only accessible by boat. We are happy to fill tanks, but we do not rent scuba gear, only snorkeling equipment. To see the best diving Culebra has to offer book a boat tour with us!

Can you guarantee I’ll see turtles on my tour?

Unfortunately no. The ocean is not an aquarium so specific sightings such as turtles are up to Mother Nature. Our captains do their best to find exciting creatures for you to see, but there’s always a bit of luck involved. You’ll definitely see reefs populated with hard and soft corals, and numerous types of fish. That being said, it is totally possible while diving/snorkeling in Culebra to see Dolphins, turtles (Green, Hawksbill, Loggerhead), rays (Southern and Spotted Eagle), sharks (Nurse, Caribbean Reef, Hammerhead), octopus, eels, squid, and even hear Humpback Whale song underwater as they pass by heading to the Silver Bank.

How long after diving should I wait before ascending to the top of El Yunque?

The NOAA Diving Medical Technician reference provides a table for ascending to altitude after diving and should be checked against your repetitive group designator (A-Z). In general, a surface interval of 12 hours should be sufficient after diving in Culebra to ascend to El Yunque’s ‎4,390 ft (1,340 m) peak.

Do any mainland shops offer Culebra dive trips?

Yes, you can find dive operators on the mainland offering diving in Culebra; however, there are several things you should keep in mind:  Culebra is 17 miles from the mainland so you will have a long boat ride with variable seas to endure before and after your dive tour.  Secondly, these operations tend to visit the same sites every day, bypassing the best spots Culebra has to offer. Thirdly, in order to make the trip financially worthwhile these boats tend to carry LOTS of divers, snorkelers, and riders which takes away from the close attention and activity focus small operators like Culebra Divers is able to provide. Lastly, you have no chance to experience Culebra! You’ll miss our fantastic restaurants, shops, and world famous beaches – just to name a few.

May I bring my own gear?

Absolutely! Personal scuba gear is welcome on our boats.  We’ll be happy to fill in with whatever you do not have with you. That being said, we strongly encourage you follow the manufacturer’s recommendation for service (usually annually) to keep it in good repair. Any gear “fixes” or substitutions required due to poor maintenance will potentially lead to delays during the tour, or worst case, a missed dive. When in doubt – we have fantastic rental gear waiting here for you to use!

Staying overnight or diving multiple days? We’ve got you covered with secure storage for your gear so you don’t have to haul it back and forth to your lodging.

Planning on bringing your regulator or BC? Our tanks have Pro-Valves so they can accommodate DIN or Yoke but be aware our rental BCD’s are equipped with ScubaPro AIR2 combination power inflators. We do have a limited number of standard-inflator-to-AIR2 adapters, so if you have any concerns about what to bring, just ask us before you pack.

**Divers will be responsible for set up, breakdown, and cleaning of any personal gear items.

Will you have rental gear in my size?

We have a nice selection of BCDs and Wetsuits in our rental line but we cannot guarantee that we have gear for every body type.  Please take a look at our manufacturer’s sizing charts here. Our wetsuits are 3mm long-sleeved shortys which is sufficient exposure protection for most divers given our water temps. If you are not sure we have gear that will fit, or know you get cold easily, we suggest you visit your local dive shop for gear prior to your trip.

Will you have something to eat or drink on the tour?

Yes, we provide fresh water for you in a free souvenir water bottle and pre-packaged snacks (please exercise caution if you have any food allergies).

If you have any further questions please contact us

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Telephone

Miscellaneous Questions

Location and parking information?

Culebra Divers is the last shop at the end of the public ferry dock. Any of the island maps will show you the way! Our boats are located directly behind the shop; however, parking is limited and not allowed directly in front of our shop, so allow plenty of time for locating our shop and walking, parking, or taking a taxi in.

Why don’t you list your dive sites?

Culebra Divers is the longest running dive shop in Culebra with nearly 50 dive sites to choose from. There are many sites known only to our Captains and we’d like to keep it that way! It’s yet another reason why Culebra Divers is your best choice for a unique diving experience.

Do you offer water taxi service to Culebrita?

Although we sometimes dive in the vicinity of Culebrita, we typically do not provide a drop-off / pick-up water taxi service.  Please visit TripAdvisor for providers that can get you over to what’s definitely must-do day trip while you are visiting us here on Culebra!

Do you rent dive gear so I can go diving on my own?

No, we do not rent out dive gear as all our gear is reserved for those participating in our boat tours; however, we are happy to fill inspected (and up to date) tanks if you have your own.

Why don’t you recommend Yelp?

If you’re a Yelp user we absolutely welcome your feedback there! We thank you and appreciate it, even if Yelp doesn’t.

This may sound like sour grapes, but we’ve seen it for years across multiple businesses. Yelp is by far the worst of the review sites when it comes to accuracy. Yelp has a habit of hiding reviews that are completely legitimate with no recourse for the reviewer or business to challenge their ruling. There’s also a large number of false paid reviews by businesses seeking to improve their ranking. If you do use Yelp, make sure you scroll all the way to the bottom of the business’ page and read the “… other reviews that are not currently recommended” and include those in your decision making process.

What SCUBA training agencies does Culebra Divers offer?

Culebra Divers offers training through the Professional Association of Dive Instructors (PADI) including professional and specialty ratings up through Divemaster or Master Diver. Our operation is the only PADI 5-Star Dive Center on Culebra. We do participate in the Universal Referral Program (URP), so we’re happy to complete the Open Water referral portion of your SDI, SSI, NAUI, or other agency introductory scuba training.

What do we do with our personal belongings during our tour? Do you have a safe place to keep them?

Yes, we have covered dry space available on our boats where you are welcome to keep your belongings with you. For larger items like suitcases we ask that you leave those in your room. For our multi-day divers, we offer secure gear storage right by the dock!

How long does it take to get to Culebra, and how long are the dive and snorkel trips? (All times are averages)

  • Airplane (San Juan to Culebra): 30 minutes
  • Airplane (Ceiba to Culebra): 15 minutes
  • Ferry (Ceiba to Culebra): 1 to 2 hours
  • Morning Dive Trips: About 4 hours
  • Afternoon Dive Trip: About 2 hours 30 minutes
  • Snorkel trip: About 2 hours 30 minutes

Do you provide round-trip transportation to the Fajardo Ferry Terminal from San Juan?

No, we do not arrange for transportation to the ferry terminal on the mainland, nor do we provide airport transfers to/from the Culebra airport. You’ll need to make arrangements for a local taxi from any airport or hotel, or rent a vehicle to get to the ferry in Ceiba, if you chose to go that route.

What happens if I miss the tour because the Ferry is delayed?

We reserve the right to charge you if you are unable to obtain your tickets for any reason, miss the ferry, or are delayed in transit. Our boats are small and your space is important. Please review our cancellation policy for more details. However, you will not be charged in the event you miss our tour because PRMTA delays/cancels the trip due to unsafe weather or seas. If you do decide to take the ferry, we highly recommend arriving a day in advance and spend some time enjoying Culebra. When in doubt – please give us a call before booking your travel!

Which is better, the ferry or taking a flight?

Either way gets you here, but there are things to consider with each approach. Check out our Getting Here page where we break down the options by time and cost.

Is Culebra Divers licensed, endorsed, insured, etc.?

Yes, Culebra Divers is a fully licensed and insured dive operation and the only dive operation on Culebra approved and endorsed by the Puerto Rico Tourism Company (PRTC) and the Department of Economic Development and Commerce (DDEC) . Our boats are also inspected by the Departamento de Recursos Naturales y Ambientales (DRNA). All our captains are USCG licensed, hold a PADI professional rating, and are DAN Diving Emergency Management Providers (DEMP).

Should I get dive insurance?

Yes, dive accidents are no joke. Your primary medical insurance may exclude scuba diving as a hazardous recreational activity and/or may not provide coverage when you are traveling out of the country. If it does provide coverage, it may pay only a minimal amount for chamber treatments. There are also often large out-of-pocket payments for deductibles and co-pays. These alone can total thousands of dollars. Recognized worldwide, let Divers Alert Network (DAN) provide you with secondary coverage to ensure your peace of mind while diving.

Residents of the US and Canada:


Residents of Latin America and the Caribbean:

Should I get trip insurance?

These days travel delays and baggage losses are all too common. To protect your investment we recommend DAN Travel Insurance.

Residents of the US:


If you have any further questions please contact us

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Telephone